Customer Service Logistics

Status: Full-time Permanent Position Expected Start Date: As soon as possible Location: Logistics Office – 1221 Farewell Street, Oshawa, ON L1H 6N8 Reporting to: Operations Manager, Central About McAsphalt McAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals across Canada. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded and roofing, and specialized transportation of those products by rail, land and water. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting. Position Summary The Logistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with the Dispatch Center. This role will interact directly with our customers both internal and external, record and screen all incoming orders, use the dispatch computer and software programs for accurate data entry, and record keeping. This position is also required to complete all US border documentation. Main Duties and Responsibilities updated knowledge of all company products and services to provide adequate education to customers. incoming phone calls, emails and respond to customers, record orders, and provide routine information to customers to generate interest in new products and connect customers with Regional Sales Manager when required. operating sequences to enter all incoming orders in to dispatch software. dispatch in checking if all products are available at the time of the order by verification with load source. all US inter jurisdictional paperwork. of contract pricing across multiple platforms. of completed orders to begin the billing process. and record customer feedback and information and share with appropriate departments. computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments. perform additional tasks, as required by the Operations Manager. Required Qualifications High school diploma or equivalent work experience in Transportation, Logistics. 2+ years of experience in a customer service-related role. Excellent written and verbal communication skills. Positive, service-oriented attitude. Organizational skills with the ability to manage numerous projects and priorities at once. Ability to thrive in a fast-paced and sometimes high-pressure environment. Good computer skills using various software platforms and excellent phone disposition. Willingness to work independently or as part of a team. Ability to foster and maintain relationships especially with truck drivers and staff. Bulk liquid knowledge or experience would be an asset. The MCA Advantage SAFETY is not a priority, it's a VALUE at McAsphalt. Priorities can change by the minute; our values are set in stone! All of our employees are living the Goal Zero when it comes to safety. Not only do we provide you with the right PPE, we train you on all aspects of your job so you go home safe EVERYDAY ! We have a full suite of health and dental BENEFITS and we match 100% of your contribution to your PENSION ! We are present coast-to-coast in Canada and are part of the Colas Company family worldwide. We have exponential growth OPPORTUNITIES – just tell us where you want to go. We SUPPORT our employees and their families, in good and bad times, with our Employee Family Assistance Program. Accessible 24/7! Free and confidential – counselling for mental health, financial support, legal consultation, and more. We love to have FUN at work and work together to get the job done. Please visit our website to learn more! At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees. How to Apply Interested candidates are asked to apply immediately by responding directly to this job posting by sending a copy of your resume and cover letter for this position. Recruiter Vidhu Rajkumar [email protected] We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted. Application Deadline May 3, 2024