Hospital Liaison Specialist

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work from our Ancaster, Brampton, or London office, based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.
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​Job category: Hospital relations and medical services
Job posting ID: 6068

​Employment status: Regular full-time
Position's anticipated start date:  2024-07-15 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $78,895 - $92,638

Application deadline: 2024-06-21 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

  Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative, and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a regular full-time Hospital Liaison Specialist to join our dynamic Medical Laboratory & Stem Cell Services team.

Within the  Medical Laboratory and Stem Cell Services team, the Medical services and Hospital relations team   is responsible for supporting Canadian Blood Services in all areas of hospital account management such as sharing disposition and inventory data, best practices, and NAC endorsed recommendations to optimize utilization and improve patient outcomes. The hospital liaison team also gather and analyze hospital customer demand intelligence to help optimize collections targets.

Reporting to the Hospital Relations Manager, Medical Laboratory & Stem Cells Services, you will be responsible for influencing the optimization of inventory across the value chain, sharing business intelligence between Canadian Blood Services and hospitals, and supporting the evolution of hospital relationships.

In partnership with Canadian Blood Services directors, managers, specialists and others as required, you will develop key relationships with hospital representatives and members of the health care community. You will assist in continuing to foster a positive image and reputation of Canadian Blood Services within the healthcare sector.

Formula for success

• Harnessing your skills in relationship-building and communication, you will develop and foster productive relationships with hospital customers, including blood bank technologists, physicians, nurses, risk managers, and hospital administrators to ensure hospital requirements, concerns, and complaints are identified, monitored, and appropriately addressed.
• Capitalizing on your expertise in liaison management, you will act as a prime liaison between hospitals and Canadian Blood Services departments to advance customer satisfaction and ensure that service provided by Canadian Blood Services is delivered in a consistent and integrated manner.
• Utilizing your strategic insight, you will contribute to the strategic direction of hospital customer service by identifying key service areas requiring development and participating in the strategic planning process.
• Leveraging your advocacy skills, you will act as an advocate for hospitals within Canadian Blood Services, ensuring that the requirements of hospitals are considered in all aspects of Canadian Blood Services from strategic and project planning through to everyday business transactions.
• Leveraging your leadership abilities, you will play a lead role in promoting the objectives of Canadian Blood Services to provide a safe, secure, and cost-effective blood service to the hospital community and other healthcare stakeholders.
• Employing your presentation and communication skills, you will present and communicate Canadian Blood Services hospital customer service activities to the healthcare community and relevant stakeholders.

Perform other duties as required.

Desired education and skills

• Registered Laboratory Technologist, or relevant post secondary level education in Health Sciences
• Minimum 5 years of progressive experience in hospital transfusion medicine including supervisory experience.
• Strong customer service orientation as well as effective and strong interpersonal, communication and negotiation skills
• Ability to work autonomously and in a team environment and the ability to work in a complex environment requiring sound judgement and flexibility.
• Demonstrated analytical, problem solving and decision-making abilities.
• Proficiency in computer software and MS Office applications.
• Experience in blood component manufacturing and previous experience working in a regulated GMP environment is a strong asset.
• Must possess a valid drivers license and access to vehicle. 

What we offer you

• 4 weeks' vacation. 
• Annual performance award up to 6%. 
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at our Ancaster. Brampton or London office 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• There is a travel component required for this role, with the successful candidate expected to travel to hospitals within their provided region as necessary.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.  

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.