Number of Applicants
:000+
Position Summary
Acts as liaison between the Company and the customer and/or sales representative concerning quotes, orders and other inquiries. Investigates and offers solutions to customer challenges.
Essential Duties and Responsibilities include the following:
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Education
Bachelors degree (engineering preferred) or equivalent 3 year technical degree (DEC) and a minimum of 1-3 year(s) related customer service experience and/or training; or equivalent combination of education and experience with an emphasis in customer service/technical sales.
Language Skills:
French and English (Written and Spoken).
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, margins, markups, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability : Plan and perform a wide variety of duties requiring general knowledge of company policies and procedures applicable within area of responsibilities, and including their application to cases not previously covered. Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and company policies.
Travel
Travel is not required.
Physical Demands
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear.
The employee will be required to assist with general office and warehouse responsibilities including but not limited to shipping & receiving. The employee may occasionally lift items as heavy as 30lbs.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.
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