Inventory Quality Management Lead

Inventory Quality Management Lead

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

Quality is at the heart of who we are. The Market Product Integrity teams key objective is to design and operate the Market product integrity system to maximize the product’s value to the guest while minimizing risk to the brand. They serve as the key in-market representative for enterprise Product Integrity. Within this team, Inventory Quality Management exists to ensure product flows according to Market needs while minimizing risk to the brand.

A day in the life

This role provides leadership and guidance to the policies and procedures in optimizing and implementing lululemon quality processes and technology systems, acting as liaison between Quality and Technology for system implementation, updates and maintenance. This role is a blend of business process and technology, requiring an ability to critically evaluate end-to-end business processes governing product and supplier quality, translate new requirements and pass onto crossfunctional partners (including technology) to ensure quality needs are integrated across product creation processes, business processes, and technology systems and tools.

This role will be…

Accountable for:

• Create work instructions and execute product rework with LLOs, factories, VAS, and 3rd party rework facilities

• Adjust inspection strategy based on incoming inspection results across other DCs or risks raised from Supplier Quality Team

• Create and manage supplier chargeback requests

Responsible for:

• Scope issues and create short-term containment and long-term remediation strategy for product quality issues at DC and store and communicate with relevant Supplier-facing quality teams

• Create strategy to manage quality Inventory at DC and store

• Manage movement and reconciliation of inventory during a recall, pullback, or rework

• Consolidate market product inspections data and derive insights on performance of the PI system and execution against standards and policies

• Subject matter expert on inventory management technology systems

• Control movement of inventory to guests

• Continuously monitor business and supplier product risk and adjust DC Inspections strategy accordingly

Supporting with:

• Work with Product Integrity Systems and Engineering to create inspections procedure to ensure conformance to specifications and standards

• Liaise with Market leader on inventory allocation delays due to a quality issue

• Create and adjust Global DC inspections strategy and procedure to ensure conformance to specifications, standards and global policy

Qualifications:

• Minimum of Bachelor’s in Science/Engineering, quality and/or regulatory compliance or related discipline

• Post-Secondary Diploma in Process Improvement, Quality or Compliance will be an added advantage

• Min. 5 years relevant experience in manufacturing or quality

• Working knowledge of quality management processes, control documents

• Working knowledge of electron QMS and technology applications • Experience in implementation of Quality Software 1+ year (Asset)

• Interpersonal skills – ability to influence people in variety of functions, motivations

• Project Management – ability to problem-solve quickly to achieve results • Business Process Mapping using Visio or related software tools

• Audit skillset is an asset

• Tech savvy with an ability to articulate business requirements so they can be translated into technology solutions

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

• Communicates with honesty and kindness and creates the space for others to do the same.

• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

• Fosters connection by putting people first and building trusting relationships.

• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $77 , 400-$101 , 500 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program  subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:

Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.