About the Team
We are a dynamic technology team focused on providing exception customer service to Synopsys employees across the USA, Canada, Mexico, and Chile. Our team is responsible for logistics and support of all end user laptops across the Americas. The Americas’ Desktop Support team provides software, hardware, and networking support for Synopsys employees. We partner with other regional teams to provide high-quality support worldwide. Our team values include attention to detail, organizational skills, and a strong technical skillset.
About Synopsys, Inc.
Synopsys, Inc. is the Silicon to Software™ partner for innovative companies developing electronic products and software applications we rely on every day. As the world’s 15th largest software company, Synopsys has a history of being a global leader in electronic design automation and semiconductor IP and was recognized by Gartner as a leader in software quality and security solutions. Synopsys is continuously working with industry groups to help define next-generation software quality and security testing requirements and standards. For more information, go to .
General Responsibilities:
We are seeking a talented, energetic person to join our team supporting Synopsys’s infrastructure and R&D teams. Our team’s mission is to provide world class IT Support for Synopsys. Primary Duties and Responsibilities:
Help with on-going project and site activities at our Mississauga, CA and Markham, CA sites and reliable transportation between them.
Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices
Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.
Thorough understanding of PC computer hardware and efficient troubleshooting techniques of issues that typically extends beyond basic troubleshooting.
Support the new hire experience through weekly meetings and presentations.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
Ability to multitask and transition quickly between multiple issues
High level of accountability and ability to lead initiatives from start to finish with minimal supervision
Basic understanding of networking and general IT infrastructure
Fully proficient with Windows and =MAC Operating Systems
Excellent problem-solving skills, strong logical reasoning, and solution-oriented mindset
Secondary Duties and Responsibilities:
Assists in maintenance of network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring and disposal of IT Assets.
Assists other teams within the Information Technology organization with the support of their projects, hardware, and software
Assists in the support of the computer room and data center operations.
Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.
Has working knowledge of the mobile wireless operating systems (iOS and Android)
Have a base knowledge of networking terms and infrastructure.
Experience with navigating and troubleshooting networking options (Wifi, Wired, VPN) on a PC.
Skills and Knowledge:
Excellent written and spoken English
Applicants must be familiar with the Microsoft Office Suite. Extensive experience with Excel and SharePoint a plus
Ability to maintain effective relationships with colleagues and internal customers
Ability to communicate highly technical information to both technical and nontechnical personnel
Be able to conduct training programs designed to educate an organization’s computer users about basic and specialized applications
Soft Skills we are looking for
Energetic and capable of learning new technologies as necessary
Team player – able to work independently
You genuinely care (about others, about doing a good job, about minute details, and about yourself)
You take ownership of projects and tasks assigned and have pride in the quality of your work
Calm under pressure when working with internal customers ranging from a standard user to our top executives
Embodies the Synopsys “Yes, If” mindset regardless of audience or opportunity; this means answering challenges with a “Yes, If” rather than a “No, because” attitude
Strong inter-personal and communication skills along with the ability to multi-task and solve problems independently
The ability to interact with all levels of management and people with different styles
Strong customer focus is essential. Able to work in a high pressure and ever-changing environment
One that strives to continuously build knowledge and skills
Detail oriented
Completes tasks correctly and on time
Follows policies and procedures
Supports Synopsys’s goals, values, and mission
Contributes to building a positive team spirit
Advantageous skill areas that will give you an edge:
Jamf Management experience and advanced MAC troubleshooting skills
Understanding of collaboration tools (Zoom/Teams) and conference room technology
Understanding of standard order processing and associated support tasks
Fundamental understanding of common networking principles and troubleshooting
Ability to create, interpret and modify network/cabling diagrams
Experience/Education:
BA or BS or a minimum of three years of related experience is preferred. Physical Requirements:
Ability to move up to 40 pounds of hardware occasionally and/or the ability to move a negligible amount frequently to support a variety of office equipment
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