Junior Account Specialist

Job Summary

Job Description

About Ownr

Ownr is Canada’s leading platform for entrepreneurs to start, manage, and grow their businesses. Ownr simplifies the registration and compliance process for entrepreneurs so that they can save time, and money, and focus on what really matters — building their business.

Ownr has been used to register or incorporate 165,000+ Canadian businesses. Whether you have plans for a small side hustle, a full-time scaling operation, or the next tech unicorn, Ownr is here to make the journey easy and accessible. 

What is the opportunity?

Ownr is looking for a Junior Account Specialist. In this role, you will help simplify often intimidating legal structures and terminology for entrepreneurs, and show them how to use Ownr to start their business.

You will be in charge of monitoring Ownr’s chat support channel (Intercom) and uncovering quick opportunities for conversion among Ownr users.

Reporting to the Ownr’s Head of Sales, you will have opportunities to focus on performance, career growth, and long-term development. 

We are looking for a creative, organized, and driven individual who is excited to support entrepreneurship in Canada. The ideal candidate will thrive if they can simplify complex concepts, work through high volumes of inbound requests, and iterate on automated processes.

What will you do?

• Connect with new Ownr users via chat and phone, and help them identify solutions within Ownr that address their early-stage business needs

• Educate Ownr users on legal terminology, compliance, business structures, etc.

• Support 25-30 high-ticket priority chat conversations per day

• Nurture user chats from start through to conversion and track/report on sales and conversion metrics 

• Present opportunities for experimentation within the sales chat function 

• Partner closely across Ownr verticals and push the limits of a chat-based conversion rate

What you will bring:

Must have:

• Bachelor's degree or equivalent in business, communications, or other related field

• Willingness to learn about legal concepts and other issues affecting business owners in Canada

• Eagerness to speak with hundreds (likely thousands) of entrepreneurs and uncover ways to help their business

• The ability to successfully work in a self-directed manner by leveraging strong time management skills

• Excellent written and oral communication skills and the ability to communicate complex concepts in a simple and effective manner

Nice to have: 

• Experience using Intercom, Hubspot, or similar customer-engagement software

• Outbound/inbound sales experience in a startup environment and/or fast-paced growing organization

• An excitement to propose new things, iterate on execution, and develop tests that showcase the results, good or bad 

• A positive attitude and desire to contribute to our highly collaborative team culture

What’s in it for you?

• The chance to help impact Ownr’s business within an exciting, high-growth environment

• The opportunity to learn from established leaders, managers, and coaches

• Building experience and learning from a rapidly scaling business 

• Opportunity to have a startup feel in your day-to-day, paired with the support of Canada’s largest commercial institution

• A comprehensive Total Rewards Program including base + variable pay 

• Participation in RBC’s paid Time Off and comprehensive Benefits plan

• An agile, low-ego, and supportive work culture of diverse, high-performing people

• The opportunity to leverage RBC learning and development programs

About RBCx

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong.

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Job Skills

Business Needs, Communication, Conversion Rate, Customer Interactions, Customer Service, Customer Service Management, Effective Written Communication, Group Problem Solving, Identifying Solutions, Legal Practices, Oral Communications, Problem Management, Sales, Teamwork, Time Management, Written Communication

Additional Job Details

Address:

WATERPARK PLACE, 20 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-23

Application Deadline:

2024-06-06

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.