Operations Assistant

Why Custom Cubes? 

Custom Cubes is a dynamic, innovative, and customer-centric workplace. We are passionate about creating customized building solutions for our customers and are just as passionate about ensuring our employees are safe and thriving at work. When you choose Custom Cubes, you are choosing flexibility, work life balance and a great team environment. 

Reporting directly to the general Manager, the Operations Assistant is responsible for coordinating general daily logistics of the office, managing incoming customer calls and requests, and providing an excellent customer service experience. Operations Assistants have strong customer service, and exceptional organizational and communication skills. They are passionate about creating systems for doing their work and following best practices, to ensure consistency in our customer service and procedures. As the first point of contact for general inquiries, the Operations Assistant represent Custom Cube’s brand with pride. 

Health and Safety is every employee’s responsibility. All employees are required to follow Custom Cubes’ safety standards and carry out all tasks with a safety-focused attitude and behaviours. 

Responsibilities 

Office

· Answers phone inquiries and greets walk-ins, directs customers to other team members, if needed

· Maintains a positive, professional, and customer-centric attitude at all times

· Prepares and communicates rental agreements where appropriate

· Coordinates daily operations of the office & assists with production needs such as coordinating spray foam & electrical contractors. 

· Procurement for upcoming production orders.

· Ensures office is stocked with necessary supplies by completing general supply orders

· Provides recommendations on the customer experience, where appropriate

· Seeks to regularly gain knowledge and understanding of products and projects to best serve customers

· Packages and prepares items for shipment, receives and puts away general deliveries to the office, confirming accuracy of shipments

· Responds to general inquiries from team members, including those on company policies

· Assists with general administrative duties, contributing to the overall operation of the office 

· Processes incoming container/unit inventory – receives and records in our ERP system

· Tracks, communicates and coordinates with suppliers on any damaged pr repaired units, including shipping logistics

· Manages rental containers, prepares and arranges movement and invoicing

· Other related duties as required

Qualifications 

· Experience working in an administrative/customer service role, or strong interest in customer service

· Is organized and detail oriented in their work

· Fast and accurate data entry skills

· Ability to stay calm with conflicting demands and heightened customer interactions 

· Strong oral and written communication skills including active listening 

· Team-oriented attitude

· Learning and growth mindset; willing to undergo training if necessary 

· Proficiency with Microsoft Office

· Keen interest in technology solutions and strong aptitude for learning new software 

· Experience using Customer Relationship Management (CRM/ERP) software is considered an asset

Custom Cubes is an equal opportunity employer. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.