Operations Representative

Florence is a fast-growing global healthcare technology company, founded by a doctor with an ambition to transform care with people-first technology. The Florence app empowers nurses to find flexible, fair and transparent work options, and enables healthcare facilities to reliably address staffing shortages.

With over 90,000 healthcare professionals and 4,000 organizations using Florence in the UK, and a series B fundraise of $35m USD, we’ve expanded this model into France and Canada. This is a unique opportunity to join the Florence Canada team in its launch year, working in support of a high-growth start-up mandate. 

Florence technology powers an innovative marketplace between healthcare organizations and professionals. We are seeking an Operations Associate to guide our new healthcare professionals through the onboarding and credentialing process with Florence, be their point of contact and support ongoing retention and engagement initiatives. We provide the technology, resources, and systems you need to work efficiently and effectively.

Critical to success in this role is a growth mindset, creative problem solving skills, and self-starter spirit: the ability to work with what you have, identify innovative solutions, and unlock learnings. You must be resilient, flexible, and collaborative, and thrive in a fast-paced environment.

You will have a proven track record in an operations or administrative role, ideally within the healthcare sector, however the real key is having the right attitude and willingness to learn. Above all else, you are a team player.

At Florence, you'll have the opportunity to make a significant impact on the healthcare industry while contributing to a dynamic and fast-growing organization. Join us as we revolutionize healthcare staffing with technology!

Find out more about us at

Responsibilities

• Support healthcare professionals through the Florence onboarding process : Answer inbound questions via phone call, live chat and email to help healthcare professionals move through the Florence onboarding and vetting process quickly and efficiently. 
• Keep documentation up to date : Actively manage our healthcare professional pipeline, keeping documentation updated and organized in our CRM.
• I mprove our processes : Familiarize yourself with our product offerings, and understand the distinct benefits we provide to ensure effective communication with healthcare professionals. Look for and suggest improvements to our processes. 
• Have a meaningful impact on the healthcare industry:  Help to address the human health resourcing issues in the healthcare market, and helping healthcare professionals build clinical schedules and work that meets their needs

Voice of the customer: Serve as the crucial link between our healthcare professionals and internal teams. Stay on top of issues until they are resolved. Escalate ongoing challenges to management. Become a master problem solver.

Requirements

• Exceptional communication skills — personable, confident, emotionally intelligent; ability to articulate key messages thoughtfully in both a verbal and written setting
• Strong organizational skills and attention to detail
• Passion for the healthcare industry and technology
• Call center experience considered an asset
• A team player that welcomes accountability
• The ability to remain calm and polite when dealing with complaints or challenging situations
• Strong computer literacy — experience with HubSpot and Intercom considered an asset

Other Role Information 

• Role Type: Full-Time position
• Location: Toronto, Ontario. While Florence offers work environment flexibility, this position requires regular in-person presence at our office in downtown Toronto.
• Reporting to: Senior Manager, Operations
• Start Date: January/February 2024

Why Florence? 

Work for a fast-growing start-up tackling one of the most pressing global challenges in healthcare

• A chance to be part of a the launch team in the first year of operations
• Comprehensive benefits package, including health and dental 
• A stylish work environment at Toronto’s new East Room location, 507 King St E
• Professional growth and development opportunities

EQUAL OPPORTUNITIES

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.