Recreation Assistant, Guest Services

Duties and Responsibilities:

• Responsible for all customer related interactions in the facility, for example:

  • Answering the phone and greeting visitors upon arrival,

  • Answering questions and providing program information, and

  • Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.

• Responsible for daily administration of the front office, for example:

  • Filing and administrative duties such as daily reports and mail,

  • Preparing and ensuring completion of appropriate forms for programs,

  • Organizing program equipment for instructors and program staff, and

  • Updating staff manuals, plans and leisure guide information as required.

• Monitor class registration levels and provide information to recreation staff.

• Monitor the facility and report problems and unusual occurrences to management.

• Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.

• Perform other related duties as required.

Position Requirements:

• Grade 12 Diploma.

• Demonstrated experience working in a recreation, retail or tourism field.

• Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.

• Well developed customer service and communication skills.

• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.

• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.

• Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).

• Ability to meet the physical requirements of the job.

• A demonstrated commitment to enhancing a safety culture.

• Current First Aid and CPR certificates.

• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.

• A valid Ontario driver’s licence, Class “G", with a clean driving record.

Wage: $21.16

Expected Work Location: Kiwanis Aquatic Centre

Hours of Work: Saturday, 6:30am - 2pm, Sunday, 7am - 2pm

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process