SAP Development Support Program Manager

Req ID: 25117
Vacancy Type: Temporary 
Number of Positions: 1  
Closing Date: 05/23/2024

Job Summary

Responsible for managing staffing and work plans and providing development support services for SAP and related enterprise-wide solutions as part of the Enterprise Business Solutions section of IT. Responsible for managing a team of Basis, Security and Developer resources responsible for application development and technical support of the SAP infrastructure including S4, PO, Portal, BW, BOE, SuccessFactors and Concur and third party tools like Ancile uPerform, Precisely (Winshuttle) Automation Studio and Accenture Clone & Test.  The team also supports the City’s Sodales cloud applications and Questica TeamBudget along with HCM/PY and Finance/MM Business Support groups.

Duties and Responsibilities

Under the direction of the Senior Manager, Enterprise Business Solutions, the successful candidate will:

• Develop and provide input to program roadmaps and annual work plans that align to the SAP Roadmap and Divisional Technology Roadmaps
• Plan, blueprint, implement and sustain SAP and enterprise solutions for approved initiatives identified in the City’s SAP Roadmap and Service Area Technology Roadmaps
• Manage all aspects of project lifecycle by applying project management methodologies (agile, hybrid, waterfall), PMI knowledge domains (Stakeholder Management, Risk Management, Scope Management, Procurement Management, etc.) and adhering to Project Management Body of Knowledge (PMBOK), City standards and best practices for initiating, planning, executing, monitoring & controlling, and closing projects.
• Act as an IT advisor to business clients and ensure compliance to IT polices and processes
• Receive and prioritize work requests; develop and prioritize annual work plan with stakeholders and assign resources
• Monitor service desk status including communicating and assigning resources, monitor Service Level Agreement (SLA)/response time), identify recurring issues and coordinate root cause analysis and support changes or training opportunities
• Recruit, motivate, coach, mentor and manage staff
• Recommend and implement continuous improvement initiatives

Skills and Qualifications

• Post-secondary education in Computer Science or related discipline with a minimum of 5 years project management experience in delivering and supporting SAP development and related technical solutions to  clients
• Minimum of 3 years experience in leading, managing and mentoring a team or in SAP Basis, Security or Development
• Demonstrated leadership experience with outstanding project management, analytical, implementation, organizational, communication (oral & written), and customer service skills 
• Knowledge and experience in planning, blueprinting, implementing and supporting SAP S4, Portal, PO, BW, BOE, SuccessFactors and/or Concur
• Project Management Professional (PMP) certification by the Project Management Institute (PMI) or municipal experience
• Commitment to service excellence and total quality
• The following areas and experiences are considered as strong preferences or assets:
  • Functional/technical knowledge of S4 modules including HCM, Finance and Logistics including Materiel Management
  • Knowledge and experience with S4 HCM to SuccessFactors integration using PI/PO and/or SuccessFactors talent and HXM processes (Recruiting, Onboarding, Learning, Performance & Goals, Career Development Planning, Compensation, Employee Central or Employee Central Payroll)
  • Functional/technical knowledge of Concur Invoice and Expense

Hourly Rate/Salary: $ 111,337.00 - $ 148,451.00 per year/ $61.17 to $81.57 per hour 
Hours of Work: 35 
Work Location: Civic Centre /Hybrid
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Enterprise Business Solutions 
Non-Union/Union: Non Union 

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. All personal information is collected under the authority of the Municipal Act. Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent. Learn more about the City’s commitment to Equity, Diversity and Inclusion.Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. 

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.