Supervisor, Membership Sales - Get Hired Fast

We are on the lookout for a remarkable Supervisor, Membership Sales to join our incredible team at Independence Pet Group in null Ontario
Growing your career as a Full Time Supervisor, Membership Sales is an awesome opportunity to develop excellent skills.
If you are strong in adaptability, teamwork and have the right initiative for the job, then apply for the position of Supervisor, Membership Sales at Independence Pet Group today!

Independence Pet Group (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. IPG’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends. The Supervisor, Sales supports the frontline Membership Sales team to drive the highest sales performance levels on inbound sales calls. The Supervisor, Sales leads with empathy while driving a culture of high performance, needs and relationship-based selling. They foster a culture of accountability to self-team-customer that comes from a highly engaged team of Sales Professionals. In addition to sales conversion, the Supervisor ensures that the Membership sales team adheres to company policies and procedures, achieving corporate objectives and department key performance indicators. The Supervisor, Sales will report performance, customer, and team trends up to the Manager, Sales Representatives, and make recommendations to improve performance, process, customer, and team experience. The Supervisor, Sales embodies the Petplace core culture values of Simplicity, Transparency, Empathy, and Dedication – To provide easy, supportive, and valuable pet care experiences, guiding pet parents through every step of their journey with empathy and expertise. Job Duties/Responsibilities: Lead with Empathy, build relationships with the team to motivate them to meet role expectations while achieving professional and personal goals. Foster and maintain a customer-first culture of high performance and team engagement. Align and collaborate with co-Supervisor and Manager to achieve business unit KPIs and team engagement. Manage performance track and skill development of direct reports including all performance documentation. Partner with Manager on corrective action steps, and progressive discipline. Daily call observations and coaching on KPIs, and customer experience. Deliver a minimum of two touch points monthly to direct reports including at least 1 coaching session and 1 one-on-one. Handle, resolve and track customer escalations. Report escalation trends to Manager and work to close team skill gaps. Conduct regular team huddles with co-Supervisor to align communication, provide the Team a platform to give feedback, and respond to Team feedback with meaningful action. Manage department incentive plan to achieve business unit objectives, and within monthly, and quarterly incentive budgets in partnership with co-Supervisor. Partner with Workforce Management on Real-time Adherence, and staffing levels to achieve department service level objectives. Partner with Training & Development on new hire training plans, skills development, and retraining of underperformers. Partner with Analytic team to report on, understand, and action business drivers. Partner with co-Supervisor to cover team support needs during Operating hours. Continuously improve processes, contact centre efficiency and efficacy. Project work / additional tasks as assigned by Manager, or Director. Work collaboratively with other departments and business leaders to execute on all directives that support the over success of Pethealth Inc. Ongoing Leadership Competencies To Include: Simplicity through low effort solutions to problems and customer experience objectives. Transparency in communication. Empathy in Leadership, relationship building across the team, organization, with customers and partners. Dedication to the mission, team, customer, and sustainable pet care. Education/Experience: Contact Call Centre Leadership experience 4+ years. Strong coaching and performance management experience 4+ years. Strong communication, interpersonal and relationship building skills. Experience driving results in collaborative environments. Experience with Contact Centre operation tools (WFO, CRM, Customer Management, QM, c-Sat/NPS, Reporting/Analytics). Post Secondary Education and/or Training in Leadership is an asset. Additional Qualifications: Available to work shifts within all call centre hours of operation. Hours of operation 24-7-365 including evenings, weekends, and Statutory Holidays. Work Requirements: Frequent communications, verbal and written. Ability to multi-task between priorities, tasks, and applications used to do business. Must be able to remain in a stationary position for 90% of working day. Must be able to read, count and do simple mathematics. Must be able to operate a computer, and other applications to work independently in a remote contact centre environment. All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills developmen

Benefits of working as a Supervisor, Membership Sales in null Ontario:

● Learning opportunities
● Advancement opportunities
● Advantageous package