Account Support Manager - Work from home

Job Description:

We are seeking a motivated and experienced Account Support Manager to join our team at Ford Motor in Montreal, Quebec. This is a part-time position that offers the flexibility to work from home. As a mid-to-senior level professional with at least 7 years of experience in account management, you will play a key role in supporting our clients and ensuring their satisfaction.

Responsibilities: - Build and maintain strong relationships with clients, serving as their main point of contact for all account-related matters - Provide exceptional customer service and support to address client inquiries and resolve any issues in a timely manner - Work collaboratively with internal teams to coordinate and deliver services to meet client needs and expectations - Monitor account performance and provide regular reports to clients to ensure transparency and accountability - Identify opportunities for account growth and retention by understanding client goals and proposing solutions - Stay up-to-date on industry trends and best practices to enhance client relationships and drive business results

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in account management or customer service, preferably in the automotive industry - Strong communication and interpersonal skills to effectively engage with clients and internal stakeholders - Resilient and dedicated attitude to handle challenging situations and exceed client expectations - Adaptability and critical thinking skills to solve problems and make informed decisions - Ability to work independently and manage multiple accounts simultaneously - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Travel & spending expenses covered for client meetings and events - Vision insurance to support your health and well-being

Working Environment: At Ford Motor, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have access to the latest tools and resources to support your work and contribute to our success.

Deadline to Apply: Please submit your application by April 27, 2024.

Equal Opportunity Statement: Ford Motor is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, gender, religion, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.