Customer Support Specialist - Remote Work

Job Description:

As a Customer Support Specialist at Ameriprise Financial, you will be responsible for providing remote customer support to clients in Toronto, Ontario. This part-time, entry level position requires at least 1 year of experience in a customer service role. We are looking for energetic and resourceful individuals who possess strong cooperation and adaptability skills.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing assistance with account inquiries, transactions, and general support - Resolving customer complaints and issues to ensure customer satisfaction - Escalating complex issues to the appropriate department for resolution - Maintaining accurate records of customer interactions and transactions - Collaborating with team members to achieve department goals and targets - Adhering to company policies and procedures at all times

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications - Must have a dedicated workspace with reliable internet connection - Must be able to work a flexible schedule, including evenings and weekends

Benefits: - Company-provided equipment for remote work - Life insurance coverage - Paid overtime opportunities

Working Environment: At Ameriprise Financial, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing top-tier customer support and upholding the company's reputation for excellence.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.