Call Center Assistant

Job Description:

Dentons Canada, a leading law firm, is seeking a part-time Call Center Assistant to join our Vancouver office at the Associate Level. The ideal candidate will have at least 4 years of experience in a similar role and possess a confident and resourceful personality.

Responsibilities: 1. Answer incoming calls from clients and provide exceptional customer service. 2. Transfer calls to the appropriate department or individual. 3. Assist with scheduling appointments and managing the calendar. 4. Conduct research on clients and potential leads. 5. Provide innovative solutions to improve the overall call center operations. 6. Maintain accurate records of all calls and client interactions. 7. Assist with administrative tasks as needed.

Requirements: 1. Minimum of 4 years of experience in a call center or customer service role. 2. Confident and resourceful personality. 3. Strong research skills. 4. Ability to think innovatively and problem-solve. 5. Excellent communication and interpersonal skills. 6. Proficiency in Microsoft Office suite. 7. High school diploma or equivalent.

Benefits: 1. Gym membership. 2. Training & professional development opportunities. 3. Paid sick leave. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Dentons Canada is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.

Deadline to apply: May 24, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Call Center Assistant in Vancouver, please submit your application before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.