Call Center Assistant

As a Call Center Assistant at CH2M Hill in Montreal, Quebec, you will play a vital role in providing exceptional customer service to clients through phone interactions. This part-time Associate Level position requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Manage inbound and outbound calls in a timely and professional manner - Provide accurate information to clients regarding products and services - Assist customers with placing orders, resolving issues, and answering inquiries - Utilize strong analytical skills to identify trends and make recommendations for process improvements - Collaborate with team members to ensure a seamless customer experience - Maintain organized call logs and documentation of client interactions - Adhere to call center policies and procedures to maintain high quality standards - Meet individual and team performance metrics to contribute to the overall success of the department

Requirements: - Confident and energetic personality traits to effectively engage with customers - Strong time management skills to handle multiple tasks simultaneously - Proven experience in call center or customer service roles - Ability to analyze data and provide meaningful insights for decision-making - Excellent verbal and written communication skills in both English and French - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; college degree preferred

Benefits: - Relocation allowance for eligible employees - Employee discounts on company products and services - Company transportation options for commuting employees - Opportunities for career growth and professional development

Working Environment: At CH2M Hill, we empower employees to take ownership of their work and make impactful decisions that drive our success. Our inclusive and collaborative culture fosters a supportive environment where employees can thrive and grow in their careers.

Deadline to Apply: Don't miss the opportunity to join our team as a Call Center Assistant in Montreal, Quebec. The deadline to apply is July 14, 2024.

Equal Opportunity Statement: CH2M Hill is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.