Remote Chat Support Manager

We are looking for a talented Remote Chat Support Manager to join our team at Newell Brands in Vancouver, British Columbia, CA. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: - Manage a team of remote chat support agents, providing guidance and support to ensure exceptional customer service - Develop and implement strategies to improve chat support efficiency and effectiveness - Monitor chat support metrics and analyze data to identify areas for improvement - Work closely with other departments to ensure a seamless customer experience across all channels - Train new chat support agents and provide ongoing coaching and development opportunities - Handle escalated customer inquiries and ensure timely resolution - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Energetic and independent personality traits - Strong analytical and innovation skills - Excellent communication and leadership abilities - Proven track record of managing remote teams - Proficiency in chat support software and customer service platforms - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Travel opportunities for team meetings and training - Retirement plan options - Training and professional development opportunities to further your career - A working environment that promotes equality and fairness for all employees

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified candidates are encouraged to apply.

If you meet the requirements and are looking for a part-time opportunity to showcase your skills as a Remote Chat Support Manager, we encourage you to apply before the deadline on July 4, 2024. Join us in shaping the future of customer support at Newell Brands!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.