Customer Support Associate

Job Summary:

We are looking for a reliable and adaptable Customer Support Associate to join our team at Crown Holdings in Montreal, Quebec. As a part-time entry-level position, you will be responsible for providing exceptional customer service to our clients. The successful candidate will possess strong leadership and creativity skills, as well as a passion for delivering top-notch support.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Provide accurate information and guidance to customers regarding our products and services - Process orders, returns, and exchanges efficiently - Collaborate with other departments to resolve customer issues and escalate when necessary - Maintain detailed records of customer interactions and transactions - Continuously improve customer service processes to enhance overall customer satisfaction - Assist with other administrative tasks as needed

Requirements: - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Proficient in Microsoft Office suite - Demonstrated leadership skills and ability to work well in a team - Creative thinker with a proactive approach to problem-solving - Prior experience in customer service is a plus, but not required

Benefits: - Employee discounts on company products - Remote work flexibility - Paid Time Off (PTO) for part-time employees

Working Environment: At Crown Holdings, we value a working environment that cultivates a sense of ownership and responsibility at every level. We encourage our employees to take initiative and contribute to the success of the team.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Crown Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.