Live Chat Officer

Job Description:

The Canadian National Railway Company is seeking a dedicated Live Chat Officer to join our team in Vancouver, British Columbia. As a part-time Associate Level position, the Live Chat Officer will play a crucial role in providing support to customers through live chat services. The ideal candidate will have a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through live chat to provide real-time assistance and support - Resolve customer inquiries, issues, and complaints in a professional and timely manner - Identify opportunities to upsell products or services and provide customers with relevant information - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product offerings, promotions, and company policies - Meet or exceed performance goals and targets set by the company

Requirements: - Strong communication skills and the ability to effectively engage with customers - Hardworking and resilient attitude, with the ability to handle challenging situations - Persuasion and negotiation skills to effectively upsell products or services - Previous experience in customer service or a related field is preferred - Proficiency in using live chat software and other communication tools - Ability to multitask and prioritize tasks in a fast-paced environment - Flexibility to work varying shifts and hours as needed

Benefits: - Free food provided during working hours - Company equipment provided for work - Dental insurance coverage for employees - Opportunity to collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: The Canadian National Railway Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected category.

Deadline to apply: July 7, 2024

If you possess the necessary skills and experience to excel in this role and are looking to join a dynamic team, we encourage you to apply for the position of Live Chat Officer at the Canadian National Railway Company in Vancouver, British Columbia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.