Online Call Center Assistant

Job Description:

Stryker is seeking a part-time Online Call Center Assistant to join our team in Montreal, Quebec. This entry-level position does not require any years of experience, making it the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Answer incoming calls from customers and provide them with accurate information regarding products and services. 2. Assist customers with placing orders, processing returns, and resolving any issues or complaints they may have. 3. Maintain a high level of professionalism and customer service at all times. 4. Utilize online communication tools to respond to customer inquiries via chat, email, and social media. 5. Work collaboratively with team members to ensure a seamless customer experience. 6. Keep track of customer interactions and transactions in the company database. 7. Participate in training sessions to stay up-to-date on product knowledge and customer service best practices. 8. Assist with additional administrative tasks as needed.

Requirements: 1. Resourceful and passionate individuals who are dedicated to providing excellent customer service. 2. Strong cooperation skills to work effectively with team members and manage customer relationships. 3. Emotional intelligence to understand and empathize with customers' needs and concerns. 4. Excellent verbal and written communication skills in both English and French. 5. Ability to multitask and work efficiently in a fast-paced environment. 6. Proficient in using computers and online communication tools. 7. High school diploma or equivalent. 8. Must be legally eligible to work in Canada.

Benefits: - Paid Time Off (PTO) - Free accommodation - Dental insurance

Working Environment: At Stryker, we encourage curiosity and questioning to fuel innovation and growth. Our team members are given the opportunity to develop their skills and knowledge while contributing to the success of the company.

Equal Opportunity Statement: Stryker is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

Deadline to Apply: July 4, 2024

If you meet the requirements and are eager to join a dynamic team, apply now to become an Online Call Center Assistant at Stryker!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.