Online Customer Success Officer

Job Description:

TravelCenters of America (TA) is currently seeking a part-time Online Customer Success Officer to join our team in Montreal, Quebec, CA. As an Entry Level position, we are looking for a passionate and dedicated individual with at least 1 year of experience in customer service or a related field. The ideal candidate will possess strong research and planning skills, as well as a customer-centric approach to problem-solving.

Responsibilities: - Manage online customer inquiries and provide timely and accurate responses. - Monitor customer feedback and make recommendations for improvement. - Collaborate with internal teams to address customer issues and ensure a positive customer experience. - Analyze data to identify trends and opportunities for improvement. - Develop strategies to increase customer satisfaction and retention. - Assist in developing and implementing online customer success initiatives. - Stay up-to-date on industry trends and best practices in online customer success.

Requirements: - Bachelor's degree in Business, Marketing, or a related field. - Excellent communication skills, both written and verbal. - Strong organizational and time management skills. - Proficiency in Microsoft Office Suite and online customer service platforms. - Ability to work effectively in a fast-paced environment.

Benefits: - Retirement plan - Relocation allowance - Company equipment - Opportunity for growth and development within the company

Working Environment: As an Online Customer Success Officer at TA, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and fostering a positive work environment that promotes collaboration and growth.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome all qualified candidates to apply for this position without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.