Online Live Chat Manager

Job Description:

Foot Locker in Toronto, Ontario, CA is seeking a part-time Online Live Chat Manager to join our team. This position is at a mid-to-senior level and requires a minimum of 7 years of experience in a similar role. The ideal candidate will be hardworking, reliable, have excellent communication skills, and possess a creative mindset.

Responsibilities: - Manage and oversee the online live chat platform on Foot Locker's website - Monitor and respond to customer inquiries in a timely and professional manner - Provide product information, assistance with purchases, and resolve customer concerns or complaints - Collaborate with other departments to ensure consistent messaging and customer service across all platforms - Analyze chat data and customer feedback to continuously improve the online chat experience - Stay up to date on industry trends and best practices in online customer service

Requirements: - 7 years of experience in a similar role - Strong communication skills, both written and verbal - Ability to think creatively and problem-solve in a fast-paced environment - Proficiency in using online chat platforms and CRM systems - Excellent time management and organizational skills - A commitment to providing exceptional customer service - Bachelor's degree in a related field preferred

Benefits: - Company transportation - Remote work flexibility - Disability insurance

Working Environment: Foot Locker is committed to environmental responsibility and sustainable practices. Our team values the importance of reducing our carbon footprint and making eco-friendly choices whenever possible.

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: 2024-04-27

If you meet the qualifications and are eager to join a dynamic team in the retail industry, we encourage you to apply for the Online Live Chat Manager position at Foot Locker in Toronto, Ontario.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.