Web Chat Officer

Responsibilities:

- Engage with customers via web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner - Utilize active listening skills to understand customer needs and provide appropriate solutions - Maintain a positive and empathetic attitude towards customers at all times - Collaborate with other team members to ensure consistent and accurate information is provided to customers - Meet or exceed individual performance metrics related to customer satisfaction, response time, and issue resolution - Multitask effectively to handle multiple customer inquiries simultaneously - Escalate complex issues to senior team members or management as needed - Stay up to date on product knowledge and company policies to accurately assist customers - Contribute to the continuous improvement of the web chat system and processes

Requirements:

- Bachelor's degree in Communications, Business, or a related field - 4 years of experience in customer service or a related field - Proven experience working with web chat platforms and tools - Excellent communication skills, both written and verbal - Ability to make decisions quickly and efficiently - Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously - Resilient and able to handle challenging customer interactions with professionalism - Independent and able to work effectively with minimal supervision - Ability to work well in a fast-paced, team-oriented environment - Proficiency in Microsoft Office Suite and web chat software

Equal Opportunity Statement: Reinsurance Group of America is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-24

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.