Lead Customer Service Representative

Zensar is seeking an  Lead Customer Service Representative in Bogota Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Mon-Fri in Bogota.
What you will be Doing

• Assist customers and help resolve Cisco Adoption Barrier Cases that arise from Service Programs.
• Navigate through adoption barriers pertaining to the following: Smart Net Total Care (SNTC) Portal, Cisco Service Access Management (CSAM) Tool, Cisco Common Services Platform Collector (CSPC).
• Able to install, deploy, configure, and troubleshoot the aforementioned tools. In addition to the technical components of the position.
• Strategize on ways to assist customers to increase the utilization, consumption, and adoption of their SNTC Portal.
• Determine ways that Cisco Services can produce Expand and Renew opportunities.
• Support the technical onboarding of the customers. 

Must Have

• Advance English and Excellent Communication (Verbal and Written)
• Cisco experience a plus
• 2+ year of excellent customer service representative experience.
• 2+ years as a lead/supervisor or manager (call center, customer service etc.)
• 5 days onsite in Bogota is a MUST .

Nice to Have:

• University graduate- proficient in English

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.