Customer Service Officer Job Description

The expected duties to be performed by a Customer Service Officer include:
● Taking phone calls and responding to the emails ● Channelise customers to internal teams and resources ● Updating the customers’ records in the computer system regarding interactions ● Coming up with innovative ideas on improving customer care services ● Maintaining reports about all customer interactions ● Creating new reports on new customer interactions ● Attending the scheduled meetings on a weekly basis ● Participating enthusiastically in team activities ● Developing friendly relations with the customers ● Ask customers to take surveys ● Make suitable recommendations to management about the customer experience

The desirable qualifications for a Customer Service Officer position are:
● A bachelor's degree in management for administration is preferable ● Experience as customer service officer ● Proficient knowledge in MS office ● Experience in using specific software ● In-depth knowledge of customer ethics ● Understanding of business fundamentals

A Customer Service Officer should possess the following key skills:
● Ability to speak fluently ● Persuasive skills ● Strong interpersonal skills ● Strong positive vocabulary ● The clarity in words and pronunciation ● Patience and perseverance ● Ability to take responsibility ● Ability to use specific service software ● Ability to organize files in order ● Ability to hear with patience ● Ability to adapt ● Empathetic nature ● Ability to work in a team ● Ability to coordinate with team ● Ability to use technical devices ● Ability to solve problems ● Ability to calmly speak with customers