Customer Service Representative Job Description

The expected duties to be performed by a Customer Service Representative include:
● Managing to receive a large number of calls ● Generating leads For sales ● Identifying the customer’s needs ● Giving satisfactory services to the customers ● Building trustworthy relationships ● Communication in an interactive way ● Providing accurate and complete information about products ● Meeting sales targets beyond quotas ● Effective management of complaints ● Providing solutions for issues with alternatives within the time limit ● Keeping records of customers ● Processing customer accounts ● Managing the documents ● Abiding by company procedures and guidelines ● Making efforts to engage customers

The desirable qualifications for a Customer Service Representative position are:
● A relevant degree in sales and marketing ● Excellent record of achieving sales quotas ● Years of experience as a customer service representative ● Knowledge of CRM systems and practices ● Ability to handle multiple phone calls ● Active listening abilities ● Ability to adapt as per customer requirement ● Great presentation skills ● Extraordinary communication skills ● Multitasking abilities and prioritization of work ● Effective management of time

A Customer Service Representative should possess the following key skills:
● Excellent communication skills ● Ability to persuade the customers ● Good listeners and empathetic personality ● Adaptability to different circumstances ● Strong vocabulary with positive words ● Clear Headed with clear communication abilities ● Ability to self-control in pressure situations ● Taking complete responsibility to resolve issues ● Having the patience to listen and absorb customer complaints ● Ability to pay attention to minute details ● Ability to effectively use time ● Inbuilt tendency to improve ● Having knowledge of the sales fundamentals