Omnichannel Congress Lead

Are you passionate about driving great omnichannel customer experience through Global Congresses? Would you love to work in a fast-paced and highly engaged team, focused on evolving the omnichannel customer engagement model to be future fit?
If yes, this is your chance as we are looking for an Omnichannel Congress Lead.
Apply today! And Join Novo Nordisk for a Life-changing career .

The position 
As an Omnichannel Congress Lead at Novo Nordisk, you will have the opportunity to make a significant impact on the global commercial congress experience. Reporting to the VP of the Customer Engagement and Experience team, you will play a crucial role in driving innovation and evolution of our global front-facing website Congress Hub. This includes designing insight-driven user experience, leading the backlog of new functionalities, and driving personalized customer journeys in strong collaboration with global brand teams and other content contributors in Novo Nordisk. 
Please note that this position requires on-site presence, which means that remote work is not possible.

Qualifications
To thrive and succeed, we expect you to have: 
• Relevant master’s degree (communication, digital, marketing)
• 5-8 years of proven strategic and hands-on experience with omnichannel strategy and planning, customer journey mapping, and omnichannel execution.
• Deep understanding of the digital engagement ecosystem and how different touchpoints (digital and face-2-face) play a role in the omnichannel customer experience.
• Solid experience in web development as well as strong understanding of and experience with Adobe Target, Adobe Analytics and AEM.
• Strategic, analytical, and commercial mindset .
• Excellent digital project management and communication skills, including PowerPoint and the ability to influence cross-functional teams.
• Resilience, proactivity, flexibility, and an innovative mindset.
• Fluent in both spoken and written English .
It is an advantage to have: 
• Experience from a global role .
• Background within the pharmaceutical industry .
On a personal level, you are a great team player and excel at stakeholder management as you will be working across a complex matrix organisation consisting of HQ, International Operations, North Americas, Regions, and Affiliates.

About the department
The Customer Engagement & Experience team comprises a highly engaged and skilled team of professionals, focused on driving business impact with through three functional Centres of Excellence: 1) Omnichannel & CX Excellence, 2) Digital Media Excellence, and 3) Omnichannel Congress Excellence.

Working at Novo Nordisk 
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact
For further information, please contact Betina Strøm Rohde, Project Director for Customer Engagement & Experience, at

Deadline
25 June 2024

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. Please send your CV in English.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.