Omnichannel Engagement Manager

Summary

Location, Denmark, hybrid. The purpose of the position is to lead all types of customer meetings execution to make sure the activities align with all company policies, procedures and other regulations and ensure a good collaboration/coordination with relevant business teams to achieve the targeted result and savings, and increase customer satisfaction.

About the Role

Your Key Responsibilities:
Your responsibilities include, but not limited to:

• Lead overall event implementation for assigned meetings to ensure all of them align with company policies, procedures and regulations. Based on business understanding, develop an execution plan and detailed requirements with internal customers.
• Cooperate with internal customers to communicate market and product trends, learn best case from competitors, analyze customer needs and requests in order to identify the best event solutions to drive and achieve customer satisfaction and make sure our activities aligned with brand strategy.
• Engage the creative process and provide the contribution; continuously improve the capabilities to be the expert, design and execution to provide more contribution for business. Collaborate with sourcing team on vendor selection and evaluation.
• Cooperate with Logistics team to make sure smooth and excellent execution for all types of customer meetings.
• Collect external customer feedback during the meeting and provide them to internal customers. Provide analysis report on category, amount, participants and other facts after activities closed.
• Provide training and guidance to internal customers. Achieve departmental objectives in terms of marketing strategy, targeted result, event and compliance management, saving target.
• Manage key event/congress timelines and deliverables to ensure all elements are being crafted, produced and delivered on time.
• Act as lead day-to-day event manager to ensure all teams are aligned and engaged as needed. Coordinate communication among business teams. Build strategy for emergency case handling.

Essential Requirements:

• 1-3 years of marketing experience from a regulated industry.

• Proficient Danish and English, both written and spoken.

• Understand compliance rules.

• Digital savvy.

• Project management experience.

Desirable Requirements:

• Working with vendors.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network : Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Commitment to Diversity and Inclusion / EEO:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: