Customer Service Manager - Remote Work

Job Description:

Nordic Bioscience is seeking a part-time Customer Service Manager to work remotely from København, Denmark. This position is at a mid-to-senior level, requiring a minimum of 7 years of experience in customer service management. The ideal candidate will be hardworking, confident, and possess strong project management and teamwork skills.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Oversee a team of customer service representatives and ensure high-quality service delivery. 3. Manage customer inquiries, complaints, and escalations in a timely and efficient manner. 4. Analyze customer feedback and data to identify trends and improve the overall customer experience. 5. Collaborate with other departments to resolve customer issues and improve processes. 6. Create and maintain customer service performance metrics and reports. 7. Conduct regular team meetings and training sessions to ensure staff development. 8. Stay updated on industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 7+ years of experience in customer service management. 3. Strong leadership and communication skills. 4. Excellent problem-solving abilities. 5. Proficiency in CRM software and Microsoft Office Suite. 6. Ability to work independently and remotely. 7. Experience working in a fast-paced and dynamic environment.

Benefits: 1. Gym membership. 2. Paid sick leave. 3. Vision insurance. 4. Remote work flexibility. 5. Opportunities for professional development and growth.

Working Environment: At Nordic Bioscience, we value diversity and inclusion. We cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a positive and supportive work environment where employees can thrive and succeed.

Deadline to Apply: The deadline to apply for this position is May 22, 2024.

Equal Opportunity Statement: Nordic Bioscience is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.