Customer Care Specialist

Job Description:

Phase One is seeking a part-time Customer Care Specialist to join our team in Arhus, Midtjylland, DK. As an Associate Level employee with at least 3 years of experience in customer service, you will be responsible for providing exceptional care and support to our valued customers. The ideal candidate will be resilient, resourceful, possess excellent critical thinking skills, and have strong communication abilities.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customers' needs to provide appropriate solutions - Troubleshoot and resolve customer complaints and issues - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Continuously strive to improve customer service processes and procedures - Stay up-to-date on product knowledge and company policies

Requirements: - Proven experience in customer service - Excellent written and verbal communication skills - Strong critical thinking and problem-solving abilities - Ability to work independently and as part of a team - Resilient and adaptable to various customer situations - Resourceful in finding creative solutions to customer problems

Benefits: - Life insurance - Parental leave - Free accommodation

Working Environment: At Phase One, we strive to create an inclusive and supportive working environment that encourages a culture of ongoing learning and development for personal and professional growth. We value diversity and believe in equal opportunities for all employees.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Phase One is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.