Online Customer Service Representative

Job Description:

We are looking for a dynamic and dedicated Online Customer Service Representative to join our team at Sitecore in Frederiksberg, Hovedstaden. This is a part-time entry-level position with no prior experience required, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms 2. Provide accurate information about products, services, and promotions 3. Assist customers with order placement, tracking, and returns 4. Handle and resolve customer complaints and issues in a professional and timely manner 5. Maintain a high level of customer satisfaction through excellent service and follow-up 6. Keep detailed records of customer interactions and transactions 7. Collaborate with other team members to ensure a seamless customer experience 8. Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: 1. Strong communication and interpersonal skills 2. Driven and resilient personality traits 3. Ability to work in a fast-paced environment and adapt to change quickly 4. Strategic planning and attention to detail are key soft skills 5. Basic computer skills and proficiency with Microsoft Office Suite 6. High school diploma or equivalent 7. Ability to work independently as well as part of a team

Benefits: - Travel & spending expenses - Company-provided equipment - Joining Bonus

Working Environment: At Sitecore, we foster a flexible working environment that emphasizes adaptability and efficiency. Our team members are encouraged to work collaboratively and explore new ideas to drive growth and success.

Equal Opportunity Statement: Sitecore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: 2024-07-05

If you meet the requirements and are excited to join a dynamic team dedicated to customer service excellence, we encourage you to apply for the Online Customer Service Representative position at Sitecore in Frederiksberg, Hovedstaden. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.