Remote Support Associate

Job Description:

North Media is seeking a Remote Support Associate to join our dynamic team located in Frederiksberg, Hovedstaden, DK. This part-time entry-level position is well-suited for individuals who are driven and resilient, with a passion for providing exceptional customer support. As a Remote Support Associate, you will be responsible for assisting customers with technical issues, troubleshooting software problems, and providing timely solutions to ensure customer satisfaction.

Responsibilities: 1. Provide remote technical support to customers via phone, email, or chat. 2. Identify and resolve customer issues in a timely and efficient manner. 3. Communicate effectively with customers to ensure a positive experience. 4. Collaborate with team members to share knowledge and best practices. 5. Document customer interactions and resolutions accurately in the system. 6. Stay up-to-date on product updates and changes to provide accurate support.

Requirements: 1. Strong attention to detail and problem-solving skills. 2. Ability to adapt to changing priorities and work effectively in a fast-paced environment. 3. Excellent communication and interpersonal skills. 4. Basic knowledge of computer hardware and software. 5. Prior experience in customer service or technical support is a plus. 6. Must be innovative and creative in finding solutions to customer issues.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Remote work flexibility to accommodate your schedule. 3. Employee discounts on products and services. 4. Opportunity to be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: North Media is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all races, genders, ages, religions, disabilities, and sexual orientations. All qualified candidates will be considered for employment without regard to any protected characteristics under applicable laws.

Deadline to apply: 2024-05-14

Join our team at North Media and be part of a company that values innovation, teamwork, and customer satisfaction. Apply now to start your career in remote technical support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.