Support Manager - Work from home

Job Description:

Jacobsen Plus is seeking a part-time Support Manager to work from home in Arhus, Midtjylland, DK. This role is at the Associate Level and requires a minimum of 5 years of experience in a similar role. The ideal candidate will be driven and resilient, with strong presentation and project management skills.

Responsibilities: - Provide support to customers and internal teams via phone, email, and chat - Manage and resolve customer concerns in a timely and professional manner - Coordinate with other departments to ensure customer satisfaction - Monitor customer feedback and escalate issues as needed - Develop and implement support strategies to improve customer experience - Track and report on key performance metrics related to customer support

Requirements: - Bachelor's degree in a related field or equivalent work experience - 5+ years of experience in a customer support role - Strong communication and interpersonal skills - Ability to work independently and manage multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Experience working remotely is a plus

Benefits: - Training & professional development opportunities - Gym membership - Employee discounts

Working Environment: At Jacobsen Plus, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We encourage all applicants to bring their authentic selves to work and contribute to a positive and supportive work environment.

Deadline to Apply: 2024-07-22

Equal Opportunity Statement: Jacobsen Plus is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.