Process Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Process Specialist to join our growing SAR Reporting team in Tallinn, Estonia.

The role is a unique opportunity to join one of the fastest growing fintech companies in Europe and help millions of customers save money by using Wise, while contributing to fighting financial crime on a global scale.

As a Process Specialist, you will optimise and align the operational processes, collaborating with the SAR Reporting operations team, product teams, central quality, and knowledge management, as well as audit, compliance, and growth teams.

Your primary focus will be on creating, reviewing, updating, and maintaining the operational team’s policies, procedures and guidelines to ensure compliance and efficiency. As an individual contributor you’ll have the opportunity to impact the operational team’s operational excellence through process standardisation and mitigating risks. You’ll play a crucial role in maintaining accurate documentation, especially during the launch of new products, currency routes, and outsourcing initiatives and ensuring readiness for audits. 

Your expertise in process optimisation and project management will be essential as you lead efforts to enhance operational workflows, support new product launches, and prepare the organisation for internal and external audits. 

The role as a Process Specialist gives you the opportunity to:

• Work with the SAR Reporting Operations team to map current processes, identify problem areas and develop solutions. Support the launch of new products, and initiatives by creating and refining operational frameworks;
• Identify inefficiencies and optimise operational workflows to enhance operational efficiency and effectiveness;
• Create, update, and maintain procedures and guidelines for the SAR Reporting operations team, ensuring accuracy, compliance, and readiness for audits with regular reviews;
• Support audit preparations by gathering information, preparing samples, and addressing process-related queries;
• Lead and manage projects focused on improving operational processes and provide input as stakeholder for product related projects that impact our processes; 
• Drive change initiatives by implementing process improvements. Provide support to teams affected by changes to ensure smooth transitions;
• Analyse process-related data using BI tools to identify trends, assess performance and adherence to the processes, and make data-driven decisions, followed by impact analysis;
• Build and maintain strong relationships with departments such as SAR Reporting operations, Product, Central Quality, Knowledge Management, Growth & Expansion and different audit functions. Facilitate effective communication and collaboration to align on process improvements;
• In collaboration with Learning & Development team in SAR Reporting operations, support the team to ensure alignment with updated processes and procedures;
• Serve as the first point of escalation for process-related issues within the operations, addressing and resolving challenges effectively;

About You:

• Minimum 2 years experience in process optimization, project management, or a related role; fincrime, compliance or regulatory experience is a plus;
• Proven ability to identify inefficiencies and improve workflows for enhanced operational efficiency;
• Strong project management skills, from planning to execution and monitoring;
• Proficient in data analysis using BI tools (e.g., Looker, Superset) to drive decision-making;
• Experienced in creating and maintaining accurate, compliant, and audit-ready documentation;
• Skilled in leading change initiatives, implementing process improvements, and supporting team training;
• Excellent communication skills, capable of articulating process updates to diverse stakeholders;
• Strong relationship-building skills and experience facilitating cross-team collaboration;
• Proficient in process mapping tools (e.g., Lucidchart), BI tools, and documentation platforms (e.g., Confluence);
• Fluent in English, additional languages are an advantage.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume and cover letter in English on or before 14th of July 2025.

In your cover letter please answer the following questions:

1. What experience do you consider most valuable for the Process Specialist role at Wise?
2. Can you describe a project where process optimization led to a measurable improvement?

Note: Applications without a cover letter will not be considered.

Hiring Process

1. Application Review: We’ll evaluate your experience and skills.
2. Homework: (2 business days to complete)
3. Final Interview: Meet with our Team Leads for an in-depth discussion.

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For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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