Service Delivery Manager, Mill IT

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Service Delivery Manager, Mill IT

Apply locations Kemi time type Full time posted on Posted 21 Days Ago job requisition id JR105033

Service Delivery Manager, Mill IT Veitsiluoto  

We are now looking for a Service Delivery Manager, IT to Veitsiluoto sawmill to join our IT team. You will operate the IT infrastructure within Stora Enso and provide technical support to Stora Enso’s internal users of computer applications and hardware. You will run Service according to SLA and offer business-aligned IT services that ensure efficient and continuous business operation.

Career for a better climate. Every day.

We offer you a wide range of IT tasks, and your main responsibilities will be following:

You will develop activities include configuring, installing, maintaining, and upgrading server applications, software, and hardware. Activities further include collaborating with other parts of IT to restore service and/or identify problems. You will ensure operational excellence of continuous services. You will measure the KPIs and end-to-end performance of the services and initiates development initiatives to improve service performance and quality.

Main tasks:

• Responsible for all Mill IT Products, Hosting, Local Network, Firewall, 3rd line Workplace support, Telephony.
• Secure and maintain our IT environment in line with Stora Enso directives.
• Secure that IT processes are followed when operating the local IT environments.
• Operate and maintain our IT environment in relation to our SLA towards the units.
• 2nd line key resource to solve incidents remotely but also on site if needed
• Response and decision by own initiative in service scope
• Responsible for cost follow-up
• Manage requests from the units and act as contact towards internal and external service providers.
• Actively monitor and pro-actively take actions to secure high availability.
• Install software by request and secure that we meet license demands in all levels.
• Assist and guide local mill automation team where we have overlapping integrations.
• Participate in projects.
• Participate in on-call service, if agreed separately

Your location will be on-site, Veitsiluoto sawmill and you will be working in Wood Products Division. You will report to Manager, Mill IT Wood Products & Forest.

Who are we looking for?   

We are looking for a person, who has spearhead competence in specific IT area, you have a proven knowledge with MS products (latest server OS, latest clients, latest Office suit), good knowledge about network (setup, monitoring, and fault handling) and good knowledge about backup solutions and restore processes.

Your proficiency is based on a degree in IT (BSc or MSc). You are a great communicator both towards end users and business representatives. We expect you to be service minded and focus on quality and co-operation. You have analytical and problem-solving skills as well as you have ability to work independently. In agreed cases this position might require travelling. You communicate fluently in Finnish and English in verbal and written form. Finnish language skills are mandatory.

What we offer   

By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.

How can you apply for this role?

You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but at the latest by 10.5.2024.

Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks as well as a drug test.

If you have any questions, please do not hesitate to contact Manager, Mill IT Wood Products & Forest Pär Karis, . Puh . .

Welcome to work in the renewable materials company!  

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 20,000 people.

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices. 

See our film:

Find out more about Life at Stora Enso

Are you curious and would like to work with innovation in renewable products? Our purpose “Do good for people and the planet. Replace non-renewable materials with renewable products” underpins our belief that everything that can be made with fossil-based materials today can be made from a tree tomorrow, and highlights Stora Enso’s opportunity to contribute to a greener economy. Take a look at our open positions! At Stora Enso you will join forces with around 22 000 colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction.

Get in Touch

Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.

Working at Stora Enso

Our culture and work towards a more sustainable future is based on these themes which, we hope, will resonate with you as well:
• Create customer value: Demonstrates drive to create value for our customers by understanding their needs and our capabilities.
• Drive Business Performance: Demonstrates the ability to translate strategy to action by making decisions, delivering results and proactively looking for new business opportunities.
• Do what's right: Lives by and stands up for our values. Treats everyone fairly and respectfully and acts with integrity according to our Code.
• Inspire and motivate: Inspires and motivates by providing a clear direction towards a compelling future, offering clarity and support along the journey.
• Manage and Grow: Ensures delivery and value whilst nurturing performance, diversity and inclusion. We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

What happens after you apply?

To prepare yourself for our recruitment process, please explore the page provided: Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.