Customer Service Officer - Remote Work

Job Description:

Yeply, a leading technology company in Vantaa, Uusimaa, FI, is seeking a dedicated and energetic Customer Service Officer to join our remote team on a part-time basis at the Associate Level. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues promptly and efficiently.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Identify and assess customers' needs to achieve satisfaction - Handle and resolve customer complaints with patience and empathy - Maintain a high level of product knowledge to accurately answer customer inquiries - Collaborate with other team members to ensure a seamless customer experience - Escalate complex issues to the appropriate channels for resolution - Keep accurate records of customer interactions and transactions - Continuously seek ways to improve the customer experience and provide feedback to the team

Requirements: - 4 years of experience in customer service or a related field - Excellent verbal and written communication skills - Strong critical thinking and problem-solving abilities - Ability to adapt to changing situations and handle multiple tasks simultaneously - Proficiency in using customer service software and CRM systems - High school diploma or equivalent required - Visa sponsorship available for qualified candidates

Personality traits: - Dedicated - Energetic

Soft skills: - Critical thinking - Adaptability

Benefits: - Visa sponsorship - Paid overtime - Vision insurance

Working environment: At Yeply, we embrace a culture that challenges norms and encourages bold thinking. Our remote team is driven by innovation and collaboration to deliver exceptional service to our customers. Join us and be a part of a dynamic and inclusive work environment.

Equal opportunity statement: Yeply is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-03

Join our team and help us deliver best-in-class customer service to our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.