Client Support Manager

Job Description:

Varjo is seeking a dynamic and experienced Client Support Manager to join our team in Turku, Varsinais Suomi, FI. As a Client Support Manager, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and success with our products and services. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of relevant experience.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, issues, and concerns in a timely and professional manner - Proactively engage with clients to understand their needs and expectations, providing personalized solutions and recommendations - Collaborate with internal teams to resolve client issues and escalate complex cases as needed - Develop and maintain client relationships, building trust and loyalty through clear communication and reliable support - Monitor client feedback and satisfaction levels, identifying areas for improvement and implementing strategies to enhance the client experience - Track and report on key performance indicators related to client support, ensuring targets are met or exceeded - Stay up to date on industry trends and best practices in client support, implementing new ideas and technologies to improve efficiency and effectiveness

Requirements: - 8+ years of experience in a client support or customer service role - Resourceful and reliable, with a strong sense of accountability and ownership - Excellent decision-making skills, with the ability to prioritize and manage multiple tasks and projects simultaneously - Proficiency in project management, including planning, execution, and monitoring - Strong communication skills, both verbal and written, with the ability to convey complex information clearly and concisely - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Gym membership - Dental insurance - Free accommodation

Working Environment: At Varjo, we value and prioritize the ongoing learning and development of our team members, providing opportunities for personal and professional growth. We encourage a culture of collaboration, innovation, and continuous improvement, where all employees are supported and empowered to reach their full potential.

Equal Opportunity Statement: Varjo is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: Interested candidates should submit their applications by July 12, 2024. We look forward to receiving your application and potentially welcoming you to the Varjo team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.