Remote Customer Support Associate

Job Description:

Wärtsilä is seeking a Remote Customer Support Associate to join our team in Tampere, Pirkanmaa, Finland. As a part-time entry-level position, this role will involve providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: 1. Respond to customer inquiries and concerns promptly and professionally. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Document all customer interactions accurately in the CRM system. 4. Collaborate with other team members to ensure seamless customer support. 5. Identify opportunities for process improvement and contribute to the overall success of the team. 6. Work towards achieving and exceeding set KPIs and customer satisfaction goals.

Requirements: 1. Energetic and hardworking individual with a passion for customer service. 2. Strong decision-making skills and the ability to adapt to changing situations. 3. Excellent verbal and written communication skills. 4. Ability to work independently and as part of a team. 5. Proficiency in using CRM systems and Microsoft Office suite. 6. High school diploma or equivalent. 7. No prior experience required; training will be provided.

Benefits: - Vision insurance - Disability insurance - Medical coverage

Working Environment: At Wärtsilä, we prioritize exceeding customer expectations and delivering delight with every interaction. Our team is committed to providing the highest level of customer support and ensuring customer satisfaction is our top priority.

Equal Opportunity Statement: Wärtsilä is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 29, 2024

Join our team and be part of a dynamic and supportive work environment where your contributions are valued and where you can grow and develop your skills in customer support. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.