Online Chat Support Assistant

Job Description:

Solita is seeking a motivated and independent Online Chat Support Assistant to join our team in Vantaa, Uusimaa on a part-time basis. As an Associate Level position, this role requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide online chat support to customers in a professional and timely manner. 2. Address customer inquiries, issues, and complaints through the chat platform. 3. Assist customers with product information, ordering, and technical support. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Monitor chat queues and respond to incoming messages promptly. 6. Maintain accurate records of customer interactions and transactions. 7. Identify and escalate priority issues to the appropriate team members. 8. Stay up-to-date on product knowledge, promotions, and company policies.

Requirements: 1. Strong communication skills, both written and verbal. 2. Proficient in typing and multitasking. 3. Motivated to provide excellent customer service. 4. Ability to work independently and solve problems proactively. 5. Flexible and adaptable to a fast-paced work environment.

Personality Traits: Motivated, independent

Soft Skills: Problem-solving, adaptability

Benefits: - Paid overtime - Gym membership - Free food

Working Environment: At Solita, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Chat Support Assistant, you will have the opportunity to contribute to these meaningful projects while providing exceptional customer service.

Equal Opportunity Statement: Solita is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: July 4, 2024 If you meet the requirements and are excited to join our team, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.