Online Customer Service Representative

Job Description:

We are seeking a highly motivated and adaptable Online Customer Service Representative to join our team at Beneq in Helsinki, Finland. As an Associate Level position, you will be responsible for providing exceptional customer service to our online clients. This is a part-time position with a requirement of at least 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with order placements, product inquiries, and issue resolution - Process returns and exchanges according to company policies - Utilize problem-solving skills to address customer concerns and find effective solutions - Present product information and promotions to customers in a clear and engaging manner - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - High school diploma or equivalent - 4+ years of experience in customer service - Excellent communication and presentation skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online communication tools - Motivated and adaptable to changing circumstances

Benefits: - Disability insurance - Company transportation - Company equipment

Working Environment: At Beneq, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We encourage a collaborative and supportive environment where you can thrive and grow in your career.

Equal Opportunity Statement: Beneq is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 3, 2024

Join our team and be a part of a company that values its employees and provides a rewarding work experience. Apply now to become our next Online Customer Service Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.