Support Representative - Work from home

YIT Corporation is seeking a dedicated and adaptable Support Representative to join our team. This part-time position allows you to work from the comfort of your own home, providing support to our customers located in Vantaa, Uusimaa, Finland. As an entry-level role, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in customer support.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with inquiries, technical issues, and general support - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to resolve customer issues efficiently - Escalate complex problems to the appropriate channels for resolution - Continuously improve knowledge of products and services to better assist customers - Meet or exceed performance metrics and goals set by the company

Requirements: - High school diploma or equivalent - Strong attention to detail and ability to multitask - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in using computer systems and software - Availability to work flexible hours, including evenings and weekends - Must have a quiet workspace and reliable internet connection

Personality traits: - Dedicated: willing to go above and beyond to help customers - Adaptable: able to navigate and thrive in a fast-paced environment

Soft skills: - Attention to detail: able to process information accurately and efficiently - Cooperation: work well with others to achieve common goals

Benefits: - Free accommodation for remote work - Disability insurance to ensure financial security - Dental insurance for preventative and emergency dental care

Working environment: At YIT Corporation, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and collaborative work environment where employees are empowered to develop their skills and contribute to the success of the company.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: YIT Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.