Product Operations H/F

Your Mission As a Product Ops at Swan, you'll play a pivotal role in driving the success of our Product team. Your mission is to streamline operations, foster collaboration, and ensure the smooth execution of product initiatives. Main Tasks :
Product Development : Lead the establishment and maintenance of robust processes for product development, encompassing design, security and compliance validations, collaboration with the data team, release management, documentation, roadmap creation and communication, and more.
User Research : Facilitate user interviews and conduct market research to provide valuable insights to Product Managers.
Client Feedback : Enhance the feedback loop by liaising with client-facing teams to refine the feedback process and effectively communicate feature releases and roadmap progress.
Internal Communication : Act as a bridge between the product team and other departments at Swan, orchestrating seamless communication and coordinating training initiatives for new product features.
Data Analysis : Conduct thorough data analysis to inform product decisions, empowering Product Managers and Designers with actionable insights.
Tooling : Manage the adoption and optimization of essential product team tools, including feedback platforms, roadmapping software, data analytics tools, and prototyping software.
Training : Play a key role in the onboarding process for new Product Managers and Designers, and provide ongoing training to existing team members on emerging tools and methodologies.
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Support : Assist in building and maintaining an efficient support process involving the product and tech teams.

Le profil recherché

You have 2-3 years of experience as Product Operations, Ops Manager, Project Manager in a start-up, scale-up, or another fast-paced work environment.
Ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines in a fast-paced environment
Proven success in building and executing strategies based on your deep knowledge of operations metrics and analytics
You are a do-er' and are not afraid to become very hands-on
Ability to effectively communicate with internal and external stakeholders. Ability to communicate with clarity, humility, and precision
Ability to lead cross-functional teams, motivate team members, and drive consensus to achieve common goals
Meticulous attention to detail to ensure accuracy and quality in all aspects of product operations, including documentation, testing, and release management
Tech-savvy, with a passion for Tech and Product
Excellent working abilities in English
Experience in a fintech is a plus
Our ideal teammate : Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door. IT's okay if you don't tick all the boxes - don't let imposter syndrome prevent you from applying ! Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When IT comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.
About Swan
Perks of being a Swanee :
ESOP packages available
Hybrid remote policy : We offer the possibility of working from home for 2-3 days per week.
The best health insurance : Alan
Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days.
Twice a year we GO somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
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This isn't a perk, IT should BE the rule, but diversity and inclusion are important at Swan. We're working hard to get better every day. Our values : Swan's core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture. Simplicity : Leonardo Da Vinci said : simplicity is the ultimate sophistication. If something's convoluted or confusing, we work extra hard to break IT down.
- Making complex things simple is what we do. Long Term : We always play the long game, whether IT's to support our partners in their growth journey, or make tangible commitments to climate action. Excellence : We are a team of experts who consistently GO all out to create pixel-perfect banking services and exceed our partners' expectations- whatever IT takes. BE Human : We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, IT means caring about greater issues that affect our planet. You can find out more about our culture.