Desktop Support Specialist

We have an exciting opportunity for a desktop support engineer to join a blue chip organisation in Nuremberg.

The position is responsible for the Local delivery and support of IT systems as part of the centrally managed IT services. This will include follow IT Changes, Incidents, Requests. The position is also responsible to ensure all local activities requiring IT support are communicated in a timely way to the supporting central IT teams. The key support activities will include but are not limited to desktop, Server & Hosting & network support activities.

Job Description / Competencies:

Manage IT servers, network devices, workstations, desktops, laptops and related IT equipment in alignment with Global IT Infrastructure

Smarthands support for other IT departments (network, hosting, etc )

Installation and configuration of IT workstations and devices

Installation, integration and configuration of client operating systems / standard and custom software

Ticket processing as part of 2nd level support

Recording and documentation of IT support cases in the ticket system

Creation of checklists and documentation

Support of production-critical systems (2nd level - hardware, operating system)

local 24/7 Support

Responsible for the IT operations of the site in line with Global IT Infrastructure governance and IT Infrastructure strategy

Local coordination and support of global IT Projects across multiple IT Departments

Link between local business and IT departments

Contact point for local users complaints & requirements