Customer Support Agent

Who we are

Safecap Investments Ltd is part of an international group of companies operating the Finalto and Markets.com brand. With over 15 years of specialised and regulated experience in the CFD industry, we offer a dynamic, and multi-cultural working environment, with opportunities for personal and professional development.

Career Opportunity

We seek to recruit a Customer Support Agent (Italian Speaker), who will be working in shifts, to be based either in our Nicosia or Limassol office.

Key Responsibilities

• Communicating with clients via phone, email, and online chat, ensuring they receive the highest level of service and support.
• Assisting clients with enquiries on technical, onboarding, and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
• Providing accurate, valid, and complete information to clients in a timely, efficient, and professional manner.
• Keeping up to date with knowledge on company products, trading platforms, and terms and conditions of trading.
• Receiving, handling, and escalating client complaints, as appropriate.
• Working effectively and professionally with internal teams relating to the examination of client enquiries and providing solutions to clients.
• Maintaining the CRM system up to date with records of interactions and communication with clients.
• Providing Management with feedback on prospective and actual client expectations and with suggestions for the further growth of the business.
• Adhering to the Code of Conduct and the standards set for all client communications.
• Complying with internal company policies and procedures.
• Undertaking any other related tasks assigned by management.

Experience and Skills Required

• Bachelor’s degree Finance, Business Administration, or other a related field.
• Basic or Advanced Certification from the Cyprus Securities & Exchange Commission will be considered an advantage.
• Experience in a similar role will be considered an advantage.
• Excellent knowledge of English and Italian, both verbal and written.
• Computer literacy with very good working knowledge of Microsoft Office applications.
• Ability to work under pressure and meet tight deadlines.
• Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
• Ability to work independently.
• Team player.

How to apply

If you wish to join our team, send us your CV in English at  , mentioning the title of the position in the subject of the email.

Due to the high volume of applicants only successful candidates will be contacted.