Luxury Product Customer Service Representative

Description

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.  About the JobAre you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.

Requirements

Working as a Luxury Product Customer Service Representative (German Speaking), You Have:German/English Bilingual is a mustHigh school diploma (or equivalent)6 months – 1 year of previous experience in a customer service role, preferably in a luxury or high-end retail environmentCall center experience (strong asset)Effective communication skillsPassion for luxury products and a commitment to delivering white glove service

Offer

Benefits of Working as a Luxury Product Customer Service Representative (German Speaking):Competitive salaryIndustry-leading benefits:Medical and life insuranceIn & out of hospital benefitsMental health support line20-26 paid days off per yearOn-site occupational physicianMonthly meal vouchersCareer path planning & E-learning career development platformWeekly coaching sessionsGlobal incentive programsMedical and life insuranceFun, supportive work environmentAmazing career growth opportunitiesOpportunity to be part of a rapidly expanding global company