ServiceNow Admin

About the company:

Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.

Values:

• Impact: Create intentional and meaningful interactions to improve, innovate and inspire

• Curiosity: Stay curious about the evolution and journey of each other.
• Authenticity: High integrity individuals working together for the greater good.
• Celebration: Of our work, our people, our clients, our traditions, and our communities.

To know more about us you can visit our website .

Responsibilities:

• Be responsible for the configuration and administration of solutions within the ServiceNow environment - Configuring, scripting, and developing the platform.
• Develop process automations, fully utilizing the platform’s capabilities.
• Day to day troubleshooting, supporting and maintenance of the ServiceNow platform.
• Monitor health and maintain instance performance and regular checkups.
• Function as the subject matter expert, stay up to date with new features/functionality and offer recommendations/solutions, as needed, driving continual improvement.
• Work with stakeholders to design, configure, test, document, and deploy system changes to the environment.
• Manage patching, upgrades and changes to ServiceNow instances.
• Responsible to create and maintain a technology roadmap and execution plan for defined enterprise capabilities.
• Maintaining a complete understanding of and adhering to all IT policies and processes.
• Advocate ServiceNow platform and standard ITIL processes.
• Develop and maintain technical & process documentation.
• Managing permissions and accesses.
• Guide business users with the process and service now.
• Provide training to end users and business owners.

Skills and qualifications:

• Excellent communication skills verbal & written in English.
• Structured thinking
• Process keen
• Organizational skills
• Time Management and Prioritization skills
• Exceptional record keeping skills
• Attention to detail 
• Strong analytical and problem-solving skills
• Troubleshooting skills
• Self-motivated
• Team player
• Typical
• Willing to commit and grow

Requirements:

• University Degree in Computing, Electronics or related IT field.
• 3+ years’ experience specifically as a SNOW administrator required.
• Proven experience creating ServiceNow update sets, promoting, and testing in multiple instances, and deploying into production.
• Excellent knowledge of ServiceNow best practices.
• Experience with creating, updating and implementing the following ServiceNow items: business rules, workflows, inbound actions, transform maps, workflows, service catalog/portal items.
• Experience implementing, and/or upgrading ServiceNow.
• Experience and knowledge supporting ServiceNow modules.
• Experience in process optimization and IT Tools automation.
• Very good understanding of ITIL best practices.
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
• Working knowledge of Javascript, XML, HTML, CSS.

Nice to have:

• Experience with python, powershell, or web services (REST, SOAP).
• Experience integrating Service Now with other tools.
• ITIL Certification.
• ServiceNow Certified System Administrator and/or Certified Application Specialist and/or Certified Application Developer.
• AWS or Azure experience.

Benefits

• Competitive wages and stability
• Private health insurance
• Growth opportunity and quick advancement based on performance
• Employee appreciation programs
• International and multicultural environment
• Welcoming and friendly work environment within young team
• Offices next to metro station
• Continuous training and opportunity for career development using cutting edge Cloud Technology & Certifications