Swedish Customer Service for Miele

About the Role:

Are you driven by a constant need for improvement? Do you speak Swedish fluently? Join our customer service team for Miele!

By joining forces with  Miele , the leading manufacturer of premium domestic appliances, we are committed to ensuring we live and work by the motto “ Immer Besser” ; always better.

As we are growing rapidly, we are looking for a like-minded talent to join our  Customer Service team – fluent in  Swedish – who will become an integral member of a team devoted to delivering  exceptional customer experiences on any given occasion.

If you share our passion for  continuous improvement and our appreciation for  quality-conscious brands,  apply now and join us in  Greece !

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues.
• Advising customers on the proper use of their electric appliances.
• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
• Expediting corrections and/or adjustments; following up to ensure resolution.
• Assisting with the processing of refunds or exchanges.
• Arranging the placement of orders.

We’ll love it if you have:

• High level of fluency in  Swedish.
• Good communication skills in  English.
• Customer support/troubleshooting experience will be appreciated.
• Familiarity with the brand is preferred.
• Strong verbal and written communication skills utilizing active listening.
• Experience within the  household appliance/commercial equipment industry is a plus.
• Comfortable with the use of basic technology tools.
• A positive, can-do attitude that shines through every interaction.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth &  development opportunities
• Special events as well as  community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work -Certified Company that fosters diversity, offering  equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

At  Teleperformance Greece , we take pride in the commitment to our values: equality, conscious inclusivity and human-centric progress. Growth is not determined solely by our numbers; our most valuable asset is our people. Our ever-growing community of 12,000+individuals from 110+nationalities is what makes us what we are: the unquestionable leader in our field.