VIP Premium Lifestyle Manager

Does traveling and organizing its components make you excited? Do you excel at foreseeing the needs of others and transforming a simple trip into the most unforgettable experience?

We're thrilled to be expanding and looking for a new addition into our amazing team. As a valuable team member thanks to your knowledge and expertise, you'll have the opportunity to blend your love for travel with your exceptional foresight and client-focused mindset. In this role, you'll take the lead in creating unforgettable memories for our members. Your intuitive ability to think ten steps ahead will ensure that every journey is not only memorable but effortlessly smooth. By putting yourself in the shoes of our members, you'll anticipate their desires and preferences, curating personalized itineraries and providing expert guidance while taking the member on the planning journey every step of the way.

RESPONSIBILITIES:

Complete member requests within the agreed deadline, using specialist knowledge of suppliers (including hotels, tour operators, airlines). Propose suitable options, matching the member requirements and ensuring you offer the best price available by sourcing various quotations to prove competitive pricing options. Using commercial judgement to secure maximum supplier revenue, without compromising the member. Understand the member’s requirements by taking an excellent brief, by asking relevant and open questions, building rapport, and gaining the member’s trust. Agreeing appropriate response times in line with company targets, completing the request on call with the member, self- allocating the request or allocating to the correct team homepage. Create packages ensuring legal requirements are followed, competitive and secure supplier contracts are all in place, and that gross margins are in line with commercial targets. Ensure you follow the regulations related to the country of the member and supplier you are booking with. The member should be aware of booking conditions and their consumer protection arrangements.

REQUIREMENTS:

You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6). Experienced with Amadeus or other GDS system – desirable A passion for travel with extensive experience in the industry, preferably with international business experience Sales professional with extensive experience and outstanding achievements in sales with a tour operator, travel agent or concierge travel business putting together flight inclusive travel itineraries Outstanding and in-depth knowledge of a wide range of major cities and holiday destinations including industry leading working knowledge of luxury hotels, DMCs and specialist tour operators, and airline services An understanding of the luxury lifestyle and affluent customers Passion for delivering high quality personalised support and have excellent research skills Flexibility : This position is a full-time 40-hrs per week role on a shift basis,