Assistant Front Office Manager

Asia Standard Hotel Group Ltd owns and operates deluxe hotels under the "Empire" branding. The Group owns five hotels in Hong Kong, which are all conveniently located in shopping districts and close to business convention centres. In addition to hotel operations.  Your Career Empowered, Enriched and Ensured
The hotel group is evolving with times and trends of global customers’ travel needs and expectations and we are always looking for the right talents. At the Empire Hotels, you will be Empowered to be able to fully utilize your skills. Your specialized experience will be Enriched by organized, regular on-the-job trainings, and your professional development and career expressway can be Ensured. Explore the exciting opportunities on offer at the Empire Hotels Group and be a part of our dedicated and professional teams.

Job Description:

• Monitor and ensure the smooth operations of Front Office
• Deal with emergencies cases and complaints in accordance with Hotel's policy
• Enhance guest satisfactions by handling guest enquiries and special requests
• Effectively handle all guest complaints and implement long term solutions where possible
• Review guest feedback from various platforms. Drive outstanding result by reviewing current service standard and implement new initiative when necessary
• Assist to provide training to the Front Office Team
• Other ad hoc duties assigned by the supervisor

Requirements:

• Diploma holder or equivalent in hospitality or related discipline
• Min. 4 years’ supervising experience in hospitality industry
• Excellent communications and problem solving skills
• Independent and ability to work under pressure
• Good command of both spoken and written English and Mandarin

Fringe Benefits:

• 8 days off per month
• 12 days of Annual Leave
• Statutory Holiday
• Meal Provided
• Medical Insurance
• Marriage Leave/Compassionate Leave
• Paid Sick Leave

We offer an attractive remuneration and excellent career opportunities to the right candidate. Please apply with full resume indicating present/expected salary and availability.

Personal data provided by job applicants will be used strictly for recruitment and selection.