Call Centre 客戶服務員 Integrated Services Centre Officer

工作範圍

• 解答及處理客戶查詢, 提供親切及優質的客戶服務
• 處理客戶來電查詢及致電客人跟進情況，與客戶保持長遠及良好關係
• 協助處理客戶預約
• 向客戶服務主管提供提高客戶服務水平的反饋
• 資料輸入並跟進個案

職位要求

• HKCEE / DSE或以上程度
• 1-2年或以上接待員/文職/客戶服務經驗優先
• 歡迎應屆畢業生申請 
• 沒有經驗的候選人也將被考慮
• 能操流利廣東話，英語及國語
• 具良好溝通能力、客戶服務技巧，積極主動，能獨立工作及解決問題
• 具有基本電腦操作知識 (MS Excel, PowerPoint and Words)及懂中英文打字

Job Responsibilities

• Handle inbound & outbound calls in professional and efficient manner 
• Follow up & ensure appropriate services & support given to clients 
• Assist to handle client appointments 
• Proactively provide feedback to supervisor on improving customers service levels 
• Provide clerical duties and support ad-hoc customer service duties as assigned

Job Requirements

• HKCEE/DSE or above 
• 1 to 2 years working experience in customer service is preferred
• Fresh Graduates or candidate with no experience will also be considered
• Experience in call center or complaints handling is highly preferred 
• Fluent in written and spoken Chinese, communicative level of English and Mandarin 
• Good in interpersonal and communication skills 
• Self-motivated, independent, problem solving skills 
• Proficiency in MS Office applications (Excel, PowerPoint and Words) and Chinese Word Processing

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