Customer Operations Department

1. Industry research and competition analysis, quickly collect and integrate internal and external Based on data and facts, it focuses on analyzing market fundamentals, industry trends, customer experience comparisons of competing products, etc., and looking for business improvement opportunities. 2. Insights into consumers and merchants: Able to use qualitative or quantitative methods to study the experience demands of consumers and merchants. 3. Through special analysis of experience elements, form high-quality special reports to promote business and improve customer experience. , 1. Have experience in business analysis of an international management consulting company or an Internet company have an in-depth understanding of consumers' core experience demands. Priority will be given to those with experience in implementing specific projects. 2. Sensitive to business and business logic, with good logical analysis and systematic thinking skills, and good cross-team communication skills 3. High digital sensitivity, with experience in consumer research/research, and the ability to independently carry out work definition/ Analysis/solution design ability, strong analysis and summary ability 4. Flexibility, switching research fields, curiosity and overall view 5. (Extra points) Have certain knowledge of mathematical statistics, familiar with data query languages such as SQL.